Faqs

Absolutely. We guarantee that every single pair of sneakers, boots, and apparel we sell is 100% authentic and original. We source directly from authorized distributors for all the top global brands. When you shop with IKO ACTIVE, you can buy with total confidence knowing you are getting the real deal.

Not a single dirham or riyal more! The price you see at checkout is the final price. IKO ACTIVE proudly covers ALL VAT, import duties, and delivery fees for our customers across the entire GCC (UAE, Saudi Arabia, Qatar, Kuwait, and Bahrain). No hidden fees, no surprises at your door.

Because we dispatch directly from our central fulfillment hub in Dubai (JAFZA), our shipping is lightning fast. If you are in the UAE, expect your order in just 1 to 3 days. For our customers in Saudi Arabia, Qatar, Kuwait, and Bahrain, delivery takes only 2 to 4 days.

We’ve completely taken the guesswork out of online sizing. We use a strict and highly accurate US-to-UK size mapping system across all our product pages to ensure standard, consistent fits across all brands. Just check the size guide on any product page, and you’ll know exactly what to order for the perfect, comfortable fit.

No stress at all! We want you to love what you wear. We offer a hassle-free 14-day return and exchange policy. As long as the items are unworn and in their original packaging, simply shoot us an email or a WhatsApp, and our team will guide you through a quick and easy return or size swap.

Absolutely for everyday wear! While we do stock high-performance gear, a huge part of our collection is curated specifically for lifestyle, daily walking, and all-day comfort. Whether you're running errands or just want a fresh pair of sneakers for a casual weekend out, we have exactly what you need.

Your security is our absolute top priority. Our checkout process is 100% encrypted and backed by industry-standard security protocols. We never store your credit card information, ensuring a safe, seamless, and private shopping experience every single time.

We accept all major credit and debit cards (Visa, Mastercard), as well as ultra-fast checkout options like Apple Pay and Google Pay. All transactions are 100% secure and processed in your local currency.

Yes, we do offer Cash on Delivery (COD), but this heavily depends on your location within the GCC. For more information and to find out if your specific area is eligible for COD, please contact our support team and we will be happy to help!

Yes! The moment your fresh gear leaves our warehouse, we will send you an automated email and SMS with a live-tracking link. You can watch your package's journey right up until it reaches your doorstep.

To bring you the absolute best prices and cover all those shipping and duty fees for you, we operate 100% online out of our state-of-the-art fulfillment center in JAFZA. This allows us to cut out retail markups and focus entirely on fast delivery and top-tier online customer service.

We move fast to get your order out, but if you catch the mistake quickly, we can help! Please message us on WhatsApp or email us within 2 hours of placing your order, and we will update your delivery details before it leaves the warehouse.

Always! We aren't just a faceless website. Our friendly, knowledgeable support team is available via WhatsApp (+971 4 394 8851) or email from Monday to Saturday, 9:00 AM to 6:00 PM. We love helping our customers find their perfect pair.