Shipping policy
SHIPPING & DELIVERY POLICY
Thank you for choosing IKO ACTIVE. We are committed to delivering your orders quickly, safely, and transparently across the United Arab Emirates and the GCC region.
1. WAREHOUSE & FULFILLMENT LOCATION
All orders are packaged and dispatched directly from our central fulfillment hub located at:
IKO ACTIVE
Jafza Commercial Center, JAFZA
Dubai, United Arab Emirates
2. SHIPPING DESTINATIONS & ESTIMATED DELIVERY TIMELINES
We currently ship to the following countries:
• United Arab Emirates (Domestic): 1 to 3 Business Days
• Kingdom of Saudi Arabia (KSA): 2 to 4 Business Days
• State of Qatar: 2 to 4 Business Days
• State of Kuwait: 2 to 4 Business Days
• Kingdom of Bahrain: 2 to 4 Business Days
Business days are Monday through Saturday. Orders are not processed or dispatched on Sundays or UAE National Holidays.
3. ORDER CUT-OFF & PROCESSING TIMES
• Order Cut-Off Time: 2:00 PM (Gulf Standard Time - GST), Monday through Saturday.
• Processing Time: Orders placed before 2:00 PM GST are processed and prepared for dispatch on the same business day. Orders placed after 2:00 PM GST or on Sundays will be processed the following business day.
• Verification: Orders requiring address confirmation or security verification may experience slight delays.
4. ORDER TRACKING
Once your order has been packed and handed over to our courier partner, you will receive an automated Shipping Confirmation email and SMS containing your unique tracking number and a live-tracking URL. Please allow 12 to 24 hours for tracking milestones to reflect on the carrier’s portal.
5. CUSTOMS, DUTIES, AND IMPORT TAXES (FOR GCC DESTINATIONS)
• UAE Orders: Prices displayed on our store for domestic delivery include applicable UAE VAT.
• Cross-Border GCC Orders (Saudi Arabia, Qatar, Kuwait, Bahrain): Shipments may be subject to local import value-added tax (VAT), customs tariffs, and administrative clearance fees imposed by the destination country's customs authority.
• Unless explicitly stated at checkout, the customer (importer of record) is responsible for settling any customs duties or local taxes required to release the shipment.
• IKO ACTIVE is not responsible for transit delays caused by customs clearance procedures in destination countries.
6. ADDRESS ACCURACY & UNDELIVERABLE SHIPMENTS
Please ensure your shipping address, postal codes, and contact phone numbers are entered completely and accurately. Our courier partners will attempt delivery up to three (3) times and will contact you via phone or WhatsApp.
If a shipment is returned to our Dubai warehouse due to an incorrect address, non-response, or refusal to accept the package, the original shipping fee and any return freight charges incurred will be deducted from your final refund.
7. DAMAGED OR LOST PACKAGES
If your package arrives damaged, please report it to our customer care team within 48 hours of delivery at contact@ikoactive.com with clear photographs of the damaged shipping box, product, and airway bill (AWB).