Contact information

At IKO ACTIVE, we are committed to providing top-tier support for athletes across the GCC. Whether you need technical advice on running shoe cushioning, boot sizing guidance for firm ground vs artificial turf, or an update on your shipment, our team is ready to assist.

CUSTOMER CARE CHANNELS

• Email Support:
  contact@ikoactive.com
  (Response Time: Within 12 to 24 Business Hours)

• Phone & WhatsApp Support:
  +971 4 394 8851
  (Available Monday – Saturday: 9:00 AM – 6:00 PM GST)

• Headquarters & Fulfillment Facility:
  IKO ACTIVE
  Jafza Commercial Center
  Jebel Ali Free Zone (JAFZA)
  Dubai, United Arab Emirates

OPERATING HOURS
• Monday to Saturday: 9:00 AM – 6:00 PM (Gulf Standard Time)
• Sunday: Closed (Dispatches and emails resume Monday morning)

QUICK HELP GUIDELINES
1. Order Updates: When contacting us regarding an existing order, please include your 4-digit or 5-digit Order Number (e.g., #IKO1024) in the subject line.
2. Sizing Inquiries: If you are unsure between two sizes, let us know your standard UK/EU shoe size and whether you intend to wear match-day grip socks so we can recommend the optimal fit.
3. Address Changes: If you need to modify your delivery address, contact us immediately within 2 hours of placing your order.