Contact information

At IKO ACTIVE, we are committed to providing top-tier support for athletes across the United Arab Emirates. Whether you need advice on running shoe cushioning, boot sizing for firm ground vs artificial turf, or an update on your shipment, our team is ready to assist.

CUSTOMER CARE CHANNELS

• Email support:
contact@ikoactive.com
(Response time: within 12 to 24 business hours)

• Phone & WhatsApp support:
+971 4 394 8851
(Available Monday – Saturday: 9:00 AM – 6:00 PM GST)

• Fulfillment & returns facility:
IKO ACTIVE
Jafza Commercial Center
Jebel Ali Free Zone (JAFZA)
Dubai, United Arab Emirates

• Business operator:
IKO ACTIVE is operated by Smart Impact Marketing Ltd
5 Brayford Square, London, E1 0SG, United Kingdom

OPERATING HOURS
• Monday to Saturday: 9:00 AM – 6:00 PM (Gulf Standard Time)
• Sunday: Closed (dispatches and emails resume Monday morning)

QUICK HELP GUIDELINES
1. Order updates: when contacting us about an existing order, please include your order number (e.g. #IKO1024) in the subject line.
2. Sizing: if you are unsure between two sizes, tell us your usual UK/EU shoe size and we will recommend the best fit.
3. Address changes: if you need to change your delivery address, contact us within 2 hours of placing your order.